Refund Policy


Annual subscriptions are not refundable.

If the subscriber does not receive a subscribed publication he/she may request one by calling +61(2)8264 4444 or sending an email to

A subscriber may transfer the subscription from one recipient to another within the same company but cannot transfer the subscription from company to company.

A subscriber may transfer the subscription from magazine to another magazine published by BT Publishing. Charges may apply if there is a difference in the annual subscription value. There is no refund should the annual subscription be less.

Prepaid Advertising

An advertiser can cancel booked advertising space within 4 weeks of the published material deadline date and receive full re-imbursement.

An Advertiser can cancel booked advertising space before the published material date and receive 50% of the prepaid amount.

There are no refunds after the published material deadline date has passed.

All cancellations must be received in writing. Email and fax is acceptable written forms of communication.

Contact The Manager, Business & Tourism Publishing, PO Box R147, Royal Exchange, NSW 1225 or fax +61 2 8264 4401, or email:


The contents of any publication, BTP website forums and news feeds which are covered by copyright may not be reproduced or copied without the written permission of the publisher. Opinions expressed in articles are those of the writer and do not necessarily reflect the opinions of the publisher. BT Publishing does not accept responsibility for damage to, or loss of, unsolicited material submitted for publication.

The content and accuracy of advertisements accepted are the responsibility of the advertiser. All prices and conditions quoted in any publication, BTP website forums and news feeds are based on the latest information received. The publisher cannot be held responsible for any inconvenience or expense resulting from a subsequent alteration to prices or conditions.

Privacy Policy

Business & Tourism Publishing (BTP) would like to assure you that we will do everything possible to protect your personal information held in hard print and electronic storage by the company. In any event we assure you that we will only use any information for the purpose of conducting our business in a professional, moral and ethical manner.

Please read the following policy to understand how we will treat your personal information when you deal with BTP.

When dealing with the company, either as a client, supplier or a reader, you could be asked at various times to provide information including but not limited to, details such as your name, company name, position, e-mail address, mailing address or other similar information about you.

This information that we keep could have been provided by you when; you visit our stand at a trade exhibition; when our company representative meets with you and you provide a business card; when you complete an electronic form on a website; or when you browse pages on our websites.

Your reason for connecting with our company may have been:

  • Business sales
  • Readership
  • Supplies
  • Magazine Subscription
  • Enews letter subscription
  • Competition entry
  • Educational trip application
  • Site inspection request
  • Similar applications to the above

Our website may employ a standard technology called a “cookie” to collect information related to how the site is being used including data such as pages visited and inferred preferences. As well as aggregate site data, “cookies” are pieces of electronic data that your browser and your operating system store on your hard drive for your record keeping purposes. “Cookies” can store a user’s id and password, personalise home page and identify which part of the site has been visited.

In most cases we use your business details to add to our distribution database which will enable you to receive publications. If you have chosen to subscribe to our newsletter this will be sent to your designated e-mail address each time an issue has been published as well as other e-mails keeping you up to date about other products and services or upcoming events.

BTP may use your information to process any transactions you undertake with us and for internal administration and analysis. Your information maybe disclosed to third parties to complete your transaction to enable us to provide the services you have requested.

As part of its business BTP may rent or trade your mailing address to a third party for the distribution of its promotional information without your express written consent. The selection of third parties is scrutinised by senior management. BTP will only deal with entities that are professional, ethical and have similar business scruples to BTP. You can be removed from our distribution database at anytime by sending an email to or phoning direct +61 2 8264 4444, or faxing +61 2 8264 4401. In providing you details the company accepts that you are consenting to inclusion on our distribution database.

There may be links on our website to other entities for which we have no control. The use of information and/or privacy provided by the operator of a linked site as to any information you provide in accessing a linked site is in no way subject to this privacy policy. BTP takes no responsibility for any privacy policies or practices of any web site accessible from our site.

BTP operates secure data networks protected by industry standard firewalls and password protection systems, to guard against the loss, misuse or alteration of information under the company’s control. Our security and privacy policies are periodically reviewed and enhanced as is required and only authorized individuals have access to the information provided by our customers. Any particular sensitive information such as credit card number is encrypted (encoded so that it can not be read by anyone other than the secured server) prior to transmission, provided that the user accesses our site with a browser that supports at least a 40-bit encryption.

BTP may store and disclose any information allowed or required by applicable law or when deemed advisable by us. This means that we may make disclosures that are necessary or advisable to conform to legal and regulatory requirements or processes and to protect the rights, safety and property of us, users of the site and the public.

If you have any queries or require further information or you wish to make a complaint regarding how BTP has handled any of your personal information, please direct your queries to the Director in charge of Finance and Administration, PO Box R147, Royal Exchange, New South Wales 1225.

Sales Terms and Conditions

  • These terms and conditions shall apply to and form part of order by the Purchaser for advertising in publications of the Seller and for the sale of publications by the Seller to the Purchaser. No person may vary these terms and conditions without approval in writing of the General Manager of the Seller, or his authorised representative. To the maximum extent permitted by law, all terms, warranties and conditions that may be implied into this Agreement by statute are hereby negated
  • Subject to the following, the Seller shall:
    (a) (in the case of advertising orders) publish all advertising in accordance with the order and deliver to the Purchaser, at its address stated in the order, a copy of the publication in which the advertisement appears, and/or
    (b) (in the case of sales orders) deliver to the Purchaser at its address the publication stated in the order.
  • The Purchaser shall pay the Seller at its address on the front cover the total invoice amount for all advertising and / or sales which shall comprise, as the case may be:
    (a) the amount shown in the order for advertising space used (as varied in accordance with these terms and conditions):
    (b) all other costs or expenses which may be incurred by the Seller at the request of the Purchaser in respect of artwork, special typesetting, author correction, film positives and otherwise in respect of the advertisement; and
    (c) the amount shown in the order in respect of sales of publications.
  • Payment terms unless otherwise negotiated with the seller.
    (a) Payment in full of the agreed sum shall be made to the Seller on or before the materiel deadline date for the upcoming issue.
    (b) If payment is not received by the due date the Publisher reserves the right not to proceed with the contract.
    (c) The Purchaser agrees to reimburse and indemnify the Seller for all costs and expenses (including legal costs on a solicitor/own client basis and any commissions) incurred by the Purchaser in respect of any action taken to recover moneys due and payable under this Agreement.
    (d) The Purchaser further agrees that should moneys owing under this
    (e) Agreement remain unpaid beyond (a further 14 days after) the time for payment the Seller may charge interest on the amount outstanding at the rate of 1.5% per month.
    (f) Where the Seller receives any payment from the Purchaser it may direct the payment in its absolute discretion to any of the Publisher’s outstanding invoices.
  • Title to any publications sold and delivered to the Purchaser shall not pass until the invoice in respect of the publications has been paid in full.
  • Where the Purchaser is represented by an accredited advertising agent who enters into this Agreement on behalf of the Purchaser the Seller shall pay to the said advertising agent on payment of the total invoice amount a the appropriate rate of commission demanded by the agent. Alternatively the Seller agrees to allow the agency to deduct the appropriate commission if payment is being made from the agency.
  • In the case of advertisements, requested positions for the advertisement(s) within the publication are subject to the Seller’s approval. If the requested position is unavailable, the Seller will use its best endeavours to publish the advertisement in a similar position but the Publisher shall irrespective be liable for the invoice amount applicable to the advertisement. The Seller reserves the right to insert suitable copy if copy is not received from the Purchaser prior to the time the publication to which the advertisement relates is sent for printing.
  • In the case of advertisements, the Purchaser is responsible for supplying suitable artwork and a colour-correct digital proof. BTPublishing cannot accept responsibility for colour variations if a digital colour proof is not available for comparison. The advertisement is responsible for supplying artwork by the date specified by the Seller and if the Seller is requested to provide any material or labour to produce the advertisement the Purchaser will be invoiced accordingly, with terms of payment in accordance with Clause 4.
  • The Purchaser acknowledges that the Seller in its discretion shall be entitled to do any or all of the following:
    (a) decline or cancel any advertisement or series of advertisements to which an order relates or decline or cancel any sales order for publications without stating any reason;
    (b) postpone the publication of any advertisement or sales order for the publication at any time and from time to time;
    (c) return or destroy all advertising material which remains in its or its printer’s possession twelve months from the last month of publication of the advertisement to which that material relates, without being required to give notice to any Purchaser or advertising agency;
    (d) cut or alter any prints or artwork or other materials supplied by the Purchaser in order to conform to mechanical requirements, without being responsible for any lost; and
    (e) place the word ‘advertisement’ or ‘advertorial’ on any copy which in the Seller’s opinion too closely resembles editorial matter.
  • Acceptance of an advertisement for publication by the Seller does not deem endorsement or approval by the Seller of any product or service advertised.
  • The Seller will not be responsible to any advertiser for any error or commission in any advertisement, any index to the publication containing the advertisement or in respect of any other matter.
  • The Seller shall not be liable for any loss or damage to any person arising from the failure for whatever reason of any particular advertisement to appear on any specified date or at all, or from any error in advertising copy which may appear as a result of the Purchaser having been requested to compile any copy or produce any other artwork.
  • The Seller shall not be liable in any manner for any loss or damage whatsoever to any positives, artwork or other materials deposited with the Seller for the purposes of fulfilling the order. Such materials shall at all times and in respect of all things remain at the risk of the Purchaser.
  • The Purchaser upon and by lodging material with the Seller for publication or authorising or approving of the publication of any material:
    (a) acknowledge that it has examined the material for the purpose of determining whether it contains any defamatory matter or slander of title, infringes any trade mark, registered design, constitutes the torts of passing off, unfair competition or constitutes an invasion of privacy, breach of copyright or breach of any provision of the Trade Practices Act 1974;
    (b) indemnifies the Seller, its servants and agents against all liability, claims of proceedings whatsoever arising from the publication of the material and without limiting the generality of the foregoing, liability for defamation, slander or title, infringement of trade mark, passing off, unfair competition, invasion of privacy, breach of copyright or breach of any provision of the Trade Practices Act 1974; and
    (c) warrants that the material complies with all relevant laws and regulations that its publication will not give rise to any right against or liabilities to the Seller or its servants or agents, and that the Seller may rely on the above acknowledgement that the material has been duly examined.
  • Cancellations of advertising orders is not possible after 7 days from the material deadline unless the Publisher agrees in writing. A cancellation fee of 50% of the contract becomes immediately payable and due.
  • The laws of New South Wales shall govern this Agreement and the parties irrevocably submit to the jurisdiction of the Courts of New South Wales.
  • In the event that the Purchaser is a corporation or partnership, the Purchaser authorises the Seller to disclose any of the information contained in this Agreement to any credit reporting agency, in accordance with s.18E (8) © of the Privacy Act 1998.433